Refund policy

We want you to be happy with your order but we currently cannot offer refunds or exchanges after a purchase has been made as a precaution for food safety and because our merchandises are custom made for each order.

We appreciate your understanding and we're really sorry about that. However, if you have any questions or concerns regarding your order, please visit our contact page or email us at contact@enjoymonktea.com and we will try to make it right!

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and assist you.